Make It Tougher For The Competition; As More Outlet Types Command Greater Shares Of Hand Tool Sales, Consider These Tips To Strengthen Your Customer Base

The trend revealed by last year’s Hardware Age Consumer Profile (December 1992) that consumer preference for mass-merchant outlets was continuing to grow at the expense of some hardlines outlets, was particularly evident in the report’s hand tools section. For the first time in the survey’s history, mass merchants showed a clear edge over hardware stores for consumers’ surveyed...
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